George McCann of Regenda Group has done just that, using Microsoft Hyper-V, System Centre Virtual Machine Manager and his NetApp storage solution, to build a business continuity solution for one of their key business applications.

George shared with us the business issue and how he used his technology investment to help address it. “As a Housing group our ability to manage our housing stock and provide an excellent service to our customers is key and our system for delivering that is critical to our ability to operate. As a business we identified that we needed to provide a recovery solution should we ever lose our primary data centre and our housing management system with it”

Regenda Group has multiple sites alongside their main site in Bolton, on e of those is in Liverpool and had been identified as their secondary data centre.

George continued “ we realised the key to this was to utilise our secondary data centre, but also look at how the technology we were using allowed us to do this simply. We currently are using replication technology to have copies of our data sat in the secondary site, we have taken advantage of technology inherent in our applications, such as “site continuous replication” in Exchange 2007 or SnapMirror on our NetApp storage, however the challenge presented by our housing management system was that it didn’t easily offer us this”.

This led George to have to consider how he could take advantage of his existing platforms to add replication and DR functionality to his housing management system “ we had two issues with the system, one was it had no inherent DR capabilities and two, it was running on older hardware, which was going to be difficult to replace if we lost it. Because of this, it seemed an ideal solution to virtualise, initially we had considered VMWare as a mechanism for this, but with the help from our technology partners at Gardner Systems and the close link they have helped us to forge with technology specialist such as Matt McSpirit at Microsoft, we quickly realised that Hyper-V especially alongside Systems Centre Virtual Machine Manager, would be the perfect solution for us”.

George goes on to explain “the mix of technology, from Microsoft and NetApp has allowed us to easily provide a twofold solution, firstly by using VMM’s physical to virtual migration technology, we have been able to easily create a virtual version of our live housing management system, utilising the flexibility of our NetApp storage, we could easily then copy live production data into our isolated DR instance, allowing us to test the solution, without impinging on the production environment. By then placing the Hyper-V virtual machine files onto our NetApp storage, we can then use the SnapMirror functionality to replicate these virtual servers to our DR environment, which we can then easily mount on our DR Hyper-V hosts”.

George plans to enhance this further “by presenting to the production server storage from our NetApp SAN, we will then get our housing management system to put its own system backups there, on completion of this, we will then get the NetApp storage to replicate the data over to our DR site, we can then mount this data on our DR site and import it into the recovered version of our system”

“ it’s great to see our technology investment providing us functionality that we had not even thought about when we deployed it, that really shows how the right technology platform gives you tremendous scope and flexibility for your business to be able to meet new challanges.

To this end a number of our clients had met with us to discuss how we could help them build a continuity model, that in the event that they could not access their normal business premises then how could we help them to implement a solution to allow their businesses to continue

We have just completed a pilot solution with one of those clients to prove just how we can use their technology investment to create such a continuity solution.

As this is a pilot solution and of a sensitive nature, we are not able to share the client’s details with you, however we can share the technology approach and how we have used NetApp storage and virtualisation to give a continuity solution.

The current client setup includes a number of physical servers, providing a number of services, such as email and database facilities, internal storage is delivered using NetApp’s unified storage platform, presenting both user data via NAS and storage to the server infrastructure via a SAN.

The aim was to provide two key components;

· To provide a remote “backup” of their live data both application and user data, which would be no more than 4 hours out of date from the production environment.

· To allow in the event of their main business headquarters been inaccessible to have key business staff setup at Gardner Systems Offices and access a replicated version of their current business environment, including applications and data.

To provide this we were going to take advantage primarily of the NetApp storage they had invested in, using NetApp’s SnapMirror technology, we would be able to replicate their business data to a secondary NetApp storage solution in a secure location, using a simple encrypted connection across the Internet. Utilising NetApp’s snapshot technology and SnapManager application suite, we would be able to take consistent instantaneous backups and replicate them to the secondary storage, without affecting production data.

This alone provided and met the first requirement which was to provide a live disk based “off site” backup of the production data.

The Second challenge was to replicate the production server environment allowing users to access their data and business applications from a secondary location, should their production office no longer be available.

Again we have utilised technology to make this straightforward by taking advantage of Microsoft Hyper-V server, we were able to build a virtualised replica of the production servers, allowing users to turn up with their laptops, or virtualised desktops if required to allow them to Logon to the system they would normally see in the office.

This allows us to store all of the users physical devices, on a single virtual server, which then only need bringing online for testing, or in the event of an actual continuity incident, reducing the client costs as there is no need to charge them for the maintenance of physical machines.

We have provided them with a per Gb/Pre month cost model for hosting a copy of their data, again removing the investment they would have to make in both owning, hosting and operating their own secondary storage solution.

We are now looking to formalise the procedure and service level agreements with this customer, in what is a very exciting new area for us and providing an invaluable service to Merseyside’s business community.

To find out more about how this pilot has worked and the technology used to do it, contact pauls@gardnersystems.co.uk

Our Network Manager Alan Eves said “ we have been so impressed with the quality of the products, but more importantly with the efficiency is running costs and importantly business practices that these new products are bringing to us”

Alan has been involved in transforming a number of the day to day operations at Gardner by heading up a SharePoint roll out across the business, “this has revolutionised the way Gardner interact with not only each other, but also our customers and event attendees”. As part of the new technology migration Gardner are looking to enhance their event management and customer interation further by deploying Microsoft CRM.

Other technology products currently rolling out across the business include;

· Windows 7 on all desks

· Server virtualisation programme, using Microsoft Hyper-V and managed with the System Centre Toolset (Virtual Machine Manger, operations manager and config manager)

· Exchange 2010

· Online Services (integrating on premise solutions with online Exchange, OCS and Live Meeting)

“these technologies are transforming the way we are operating out business, as an example the deployment of Hyper-V R2 is going to greatly reduce the physical server count, reducing both out power and cooling requirements” Alan Added.

Alongside the Microsoft technology, Gardner are also taking advantage of their NetApp storage platform as well, to allow for a hugely efficient delivery mechanism for their new virtualised infrastructure . “The NetApp storage technology is very important in our virtualisation programme, we believe it bar far the most efficient storage technology on the market, with its deduplication and cloning technology, allowing both massive space savings as well as incredibly efficient machine creation, letting us create new Windows servers in a matter of a couple of minutes. Both technologies have positively impacted what we are doing, allowing us to be much more cost and time efficient” Alan Added.

If you want to see more about what Gardner’s are doing, contact Alan to arrange a demo alane@gardnersystems.co.uk