These services provide you with unlimited hardware and software phone support for IBM equipment and popular operating systems.

Service detail

IBM ServicePacs are a simple cost-effective way to purchase a range of support services and is particularly suited to the customer who wants the full backing of the manufacturer at a competitive price. IBM ServicePacs, which have a fixed term and predefined scope, are available through Gardner Systems. The range of IBM ServicePacs available is large and includes hardware maintenance services, software support services, implementation services, education etc. IBM ServicePac is available for IBM System x, IBM System p, IBM System i, IBM BladeCenter, IBM System Storage, Retail systems and other IBM products and to provide software support services for Microsoft Windows, LINUX and other system software.
When it comes to installing and maintaining your systems, devices and software environment, you need precise information and fast answers to complicated questions. IBM technical specialists provide expert support, and can help reduce the complexity of implementing your solutions.

Highlights

• Unlimited calls and unlimited callers
• Precise answers to technical questions.
• Fast problem resolution
• Hardware, software and services support from a single source
• Competitively-priced, predictable support calls

Industry leading response times helps to minimise downtime and expense

IBM technical support experts have high-end skills and knowledge to assist you with how-to usage, installation, configuration and software defects. With unlimited calls and unlimited callers, anyone at your company can call as often as needed and receive quick and efficient responses

ServicePac options are designed to be easy to use and order. ServicePac can be ordered together with an IBM hardware order or later, dependent on which option you may need. ServicePac options can be easily ordered through Gardner Systems. Convenience is a key factor. Each ServicePac has a part number and can be easily purchased just like IBM hardware. Contracting has never been so simple. Each ServicePac is a self-contained contract and simply needs to be registered with IBM to activate service.

For full description including ServicePac Guide please visit:-

http://www-935.ibm.com/services/uk/index.wss/offering/its/y1000229