Maintenance services for HP servers delivered by IBM and available from Gardner Systems

Service detail

The IBM ServicePac is a simple, cost-effective way to purchase a range of support services and is particularly suited to those small and medium sized organisations who want the full backing of a world-class IT services provider yet at a competitive price.

IBM ServicePac offers a fixed term and predefined scope and is available through Gardner’s. The IBM ServicePac range is wide and includes hardware maintenance services, software support services, implementation services and education.

This ServicePac is available for a selected number of HP® servers including P class blades, Proliant DL and ML servers.

Highlights

• Provides pre-packaged hardware maintenance services for a one time payment
• The hours of cover are 7 days a week , 24 hours a day, 365 days a year
• Gets your systems up and running fast, with over 30% of support calls currently fixed remotely
• 4 hour on site response time following problem determination
• Helps to minimise downtime and expense
• 1or 2 year contract term
• Network of UK stores with over 42,000 parts stocked

IBM delivers these services using the same systems, methods, resources and contact centre that are used for IBM products. This means that the service is delivered to the same high standard as other IBM services. This is not a subcontracted service.

ServicePac options are designed to be easy to use and order. Plan your support by making a single payment and be confident that IBM is delivering the service you need. Contracting has never been so simple. Each ServicePac is a self-contained contract and simply needs to be registered with IBM to activate service.

For full description including ServicePac Selection Guide and HP ServicePac Guide please visit:-

http://www-935.ibm.com/services/uk/index.wss/offering/its/n1629769