One of the biggest challenges we are seeing facing many of our clients is data security, especially in terms of continuity and disaster planning, with many customers now concerned about how they keep their businesses running in the face of a major event affecting the ability to access their key business systems.

To this end a number of our clients had met with us to discuss how we could help them build a continuity model, that in the event that they could not access their normal business premises then how could we help them to implement a solution to allow their businesses to continue

We have just completed a pilot solution with one of those clients to prove just how we can use their technology investment to create such a continuity solution.

As this is a pilot solution and of a sensitive nature, we are not able to share the client’s details with you, however we can share the technology approach and how we have used NetApp storage and virtualisation to give a continuity solution.

The current client setup includes a number of physical servers, providing a number of services, such as email and database facilities, internal storage is delivered using NetApp’s unified storage platform, presenting both user data via NAS and storage to the server infrastructure via a SAN.

The aim was to provide two key components;

· To provide a remote “backup” of their live data both application and user data, which would be no more than 4 hours out of date from the production environment.

· To allow in the event of their main business headquarters been inaccessible to have key business staff setup at Gardner Systems Offices and access a replicated version of their current business environment, including applications and data.

To provide this we were going to take advantage primarily of the NetApp storage they had invested in, using NetApp’s SnapMirror technology, we would be able to replicate their business data to a secondary NetApp storage solution in a secure location, using a simple encrypted connection across the Internet. Utilising NetApp’s snapshot technology and SnapManager application suite, we would be able to take consistent instantaneous backups and replicate them to the secondary storage, without affecting production data.

This alone provided and met the first requirement which was to provide a live disk based “off site” backup of the production data.

The Second challenge was to replicate the production server environment allowing users to access their data and business applications from a secondary location, should their production office no longer be available.

Again we have utilised technology to make this straightforward by taking advantage of Microsoft Hyper-V server, we were able to build a virtualised replica of the production servers, allowing users to turn up with their laptops, or virtualised desktops if required to allow them to Logon to the system they would normally see in the office.

This allows us to store all of the users physical devices, on a single virtual server, which then only need bringing online for testing, or in the event of an actual continuity incident, reducing the client costs as there is no need to charge them for the maintenance of physical machines.

We have provided them with a per Gb/Pre month cost model for hosting a copy of their data, again removing the investment they would have to make in both owning, hosting and operating their own secondary storage solution.

We are now looking to formalise the procedure and service level agreements with this customer, in what is a very exciting new area for us and providing an invaluable service to Merseyside’s business community.

To find out more about how this pilot has worked and the technology used to do it, contact pauls@gardnersystems.co.uk