The UK doesn’t have extreme weather normally and when we do, well we’re not great at coping with it…no doubt we’ve all seen the 
pictures of the country grinding to a halt (bit like the ducks on the Canal at the end of my road). As we move into 2010 nothing’s changed.. Heavy snowfall and lots of things stop working, however it happens so infrequently it’s almost impossible to plan for.
One thing that has changed has been how technology now allows business to continue to operate in lots of cases pretty much unhampered, amazing how many people can now simply “work from home”, so although it may be difficult for the UK to handle the big infrastructure things, such as transport for rare occurrences such as the snow we are currently getting, the technology available today makes it much easier for many businesses to deploy solutions that allow great flexibility for its staff to make work “an activity not a destination”. We’ve done that here and have been able to keep ticking over pretty easily regardless of whether our team are snowed in or in the office, so what are the technologies we’ve used and what could you use in your business.
· Broadband – one of the biggest changes to the IT world over the last 10 years has become the ubiquity of high speed broadband access, pretty much every home in the country and probably everyone in commuter belt country have access to speeds more than enough to operate your normal office apps.
· Mobile Broadband – a useful addition is the ability to get mobile broadband services, more limited that their landline equivalent, but the major conurbations have good wide ranging coverage.
· Wireless access – again the shift in attitude to use of laptops and wireless access around the house as well as public wireless/Internet access from Starbucks to McDonalds, means for many people that flicking open the laptop and it just connecting to the Internet is no longer “techie magic” and is just expected by everyone be they 7 or 70.
But how do these technologies allow business to continue and although we are talking about the effect of the snow, what we are actually talking about is a business continuity plan, that allows you to continue when access to your business has been affected by a major event…or 5 inches of snow!
So here’s what we have done with our systems to keep the business moving.
As a Microsoft partner, our business systems are based around their technology, so apologies if you don’t use Microsoft stuff, but of course there are other ways to do all of these, just the plus with most of the MS technology we use, is the functions are out of the box and included in the price, so no need for gateways or 3rd party extra apps to deliver it.
One of the technology changes we have seen from Microsoft and other software companies as faster remote access has become the norm, is the realisation that applications have to take into account the new reality of how people work, that is flexibly and often remotely. Microsoft have responded to that, taking many applications and ensuring they work well over limited bandwidth. But not only technically they work, but more importantly that these work pretty much seamlessly for the users. That is one area we’ve seen a real good improvement, apps just working regardless of location.
· Email – with our Exchange Server we have used the excellent Outlook Anywhere facility that allows our Outlook clients to connect securely to Exchange, using encrypted ports and certificates to ensure security, the Outlook Client automatically connects based on whether local or remote and makes the decision for the user. The introduction of Outlook Cache mode also helps to enhance this experience, allowing users to continue working with Outlook data even without a connection the Exchange server.
· Outlook Web Access with secure document access – Outlook Web access was enhanced in Exchange 2007 not just to include a web email client, but also introduced document access, allowing users to connect to folders shares and SharePoint sites, directly from their OWA client, without the need for any other software. Lots of clients have loved this, some deploying Exchange 2007 just for this…and yes…still there in 2010.
· SharePoint – A great collaboration tool…and important in our day to day use, SharePoint can also be accessed securely from the Internet and allows document collaboration for our currently geographically spread staff! Also has the option to access it via Outlook and OWA.
· Outlook Mobile access – our staff armed with the Windows Phone and iPhones (as well as trialling some software which puts active sync on a Blackberry…allowing you to get email to it, without the need for unnecessary Blackberry costs and BES technical overhead!) have been able to pick up their email without the need to even access a laptop, great for those quick messages and triage of email.
That’s what we currently have used, but that’s not all, we are enhancing this, in 2010 by deploying some new Microsoft technology that has shipped in the Server 2008 R2 and Windows 7 releases;
· Terminal Server remote App publishing – for some of our Apps that don’t work so well over slow links, Sage Accounts springs to mind, we’ve always been able to run this as a TS app…however the problem with that, is you end up logging on, getting a new desktop etc…remote app publishing will allow us to just publish SAGE as an app. That will still run in TS but to the user will look like a local desktop app… so the look and feel of been local…but the performance of been sat in the office. These can be securely web published, so still no need for VPN.
· Windows 7 Direct access – as we roll out Windows 7 to our users the new direct access feature will be implemented, similar to that discussed in Outlook anywhere, our users will be open their Windows 7 laptops and connect straight in to all internal resources (well those we allow) and access them, securely, again without separate VPN overhead and invisible to the users, true anywhere access to resources, going to be a feature that changes the way many people work!
· Office Communications Server – we are going to extend the use of our real time comms application to allow users presence, IM and voice so we can communicate easily irrelevant of geography.
The important thing with all of these is that they are all relatively easy to deploy, all as part of the applications and from the end user point of view pretty much seamless, with the user able to open their laptop, whether in the office or at home, wired or wireless and their software OS and Apps will make the decisions that allow them to connect to key business applications with the user just been able to concentrate on doing their work and not worrying about remote technologies.
And that’s key in any continuity solution, that users are quickly and easily able to access their key business apps, without needing to wait for the helpdesk or the technical team to speak to them because the continuity solution is convoluted and separate from the day to day running of the business.
That’s just an example of what we’ve
done, that’s allowed us to keep moving regardless of the current bad weather.
Think it’s time to build a snowman!!!
